Sunday, August 1, 2010

StarCraft II Digital Download Mac Install Bug

Up until now I've kept gaming out of this blog. It's supposed to be a blog about aspects of being an IT Professional, but every now and that one needs a diversion. Anyway...

Yes I purchased StarCraft II, but not on release day, and I didn't pre-order. I did go for the digital download option. After waiting something like 12 hours when I tried to install this on my MacBook Pro I was met with an error message: "Please Insert DVD named StartCraft II Disc." There was no way to get past this error. it was a digital download, there is no DVD media involved here.

The ultimate solution was to create a disk image named "StarCraft II Disc" using disk utility. Select the 8.3 GB (DVD+R DL) option in Disk Utility for this. The installer takes up 7.53 GB. Once the disk image is created, move or copy in the downloaded install files and run the installer from the disk image. The install then works as expected.

My question for Blizzard is do they really expect normal computer users to be able to understand/do this or am I just running into a bug in the digital download? Maybe I'll find out when their swamped support staff get around to my email.